Refund policy

All Digital products are ineligible for Return/Refund

All Merchandise products are available to Return with Refund being issued as store credit.

• All UK customers must return their items within 14 working days of the date shown on the dispatch note.
• For all International customers, please return unsuitable items within 28 days of receiving your parcels.
• Items must be unworn and unwashed.
• Items must have all tags attached.
• Items must be returned in their original packaging.
• Please include your order confirmation form with any returns to ensure your refund can be processed as quickly as possible.
• Please ensure your return is sent using a tracked service

Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.

• We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging. 
• Customs and duties may apply on international shipments.

If you would like to return an item please email info@lowdowndeep.com to start the process